The Leadership Conversation Series
Helping leaders have the right conversation in the right way at the right time — every time.
Kingstown College are global leaders in supporting individuals and organisations have better conversations. This programme brings over 20 years of experience, knowledge and learning to you in a practice-focused leadership programme that delivers results.
You and your leaders will be ready for the conversations that matter.
%
Of engagement variance explained by the manager
%
Quota attainment in weekly-coached sales teams
CSAT increase through structured manager coaching
%
Productivity uplift from training combined with coaching
Years delivering leadership development
Leaders and managers developed
Organisations partnered across Ireland & UK
Countries reached through our programmes
WHY THIS MATTERS
Strategy isn’t the issue.
It is execution through people.
Most organisations have a clear strategy. Where they struggle is at the point where strategy meets a manager and a team. Performance, culture and engagement are shaped, in the end, by the conversations leaders are willing and able to have.
The Leadership Conversation Series addresses the everyday symptoms leaders recognise: inconsistent performance conversations, managers who supervise tasks rather than develop people, coaching treated as a soft skill rather than a driver of measurable performance — and strategic intent that does not translate into observable behaviour at team level.
Talent Loss
Managers account for roughly 70% of variance in team engagement. Weak coaching translates directly into higher attrition.
Perfomance Drag
Inconsistent 1:1s create underperformance that compounds quarter on quarter.
Strategy Slippage
Execution gaps mean strategic initiatives stall at the team level, long after the plan has been signed off.
L&D Waste
Training investment evaporates without embedded practice cycles to turn ideas into habits.
ALIGNED TO THE BUSINESS CALENDAR
A leader’s year of conversations.
The Leadership Conversation Series prepares every leader for the conversations the performance management cycle already asks them to hold — the moments on the calendar, and the cadence in between.
Every conversation on this page is rehearsed in the programme. Leaders leave prepared to run them well, the moment the calendar asks for them.
The six modules
Six Modules. Measurable Growth. AI Enabled. Real Business Results.
Grounded in leadership psychology. Built on contemporary coaching and mentoring methods. A practical, evidence-based toolkit for every leader.
%
Productivity uplift — training + coaching
%
Quota attainment with weekly coaching
CSAT increase through manager coaching
Better talent retention in coaching cultures
Format
6 Modules · 2 Days Each
Delivery
Instructor-led · On-site or Hybrid
Measurement
Baseline → 90-Day ROI Report
AI Practice
Virtual Client Platform · 24/7
THE SYSTEM AT A GLANCE
A coaching conversation framework, installed across every manager in the organisation.
The Leadership Conversation Series is a structured, accredited programme that builds consistent coaching capability in line managers — measurably improving how teams perform, how managers lead, and how the organisation executes.
01
Results-focused
Directly tied to the KPIs and performance outcomes a senior leader is held accountable for.
02
Leadership judgement first
Leaders learn to diagnose before they act — distinguishing skill, will and environment in real situations.
03
Ai-enabled practice
Real conversations practised, adapted and improved. Safe, repeatable and scalable across cohorts.
04
Evidence-based
Grounded in real performance data and behavioural evidence. Moves coaching from opinion to insight.
05
Operational reality
Built for environments where performance matters, time is tight and consistency is non-negotiable.
Designed For
First-line and mid-level managers responsible for team performance, supported by HR, L&D and executive sponsors.
Delivered As
A blended cohort experience — six integrated modules with AI rehearsal between sessions, live facilitation, and embedded practice in real work.
Accreditation
Underpinned by Kingstown College’s ICF and EMCC dual-accredited coaching heritage of more than two decades.
The transfer mechanism
Virtual Client — the AI platform that makes LCS different.
Every other leadership programme ends when the facilitator leaves the room. LCS doesn’t. Between every module, managers use Kingstown’s proprietary Virtual Client AI Platform to rehearse the conversations they’ve just learned — in a risk-free environment, as many times as they need.
This is not a chatbot. It is a scenario-based practice engine built on real workplace conversations — performance reviews, missed targets, feedback, wellbeing check-ins — with real-time behavioural feedback and progress tracking per participant.
Scenario library built from your business
Conversations are drawn from your organisation’s real context — not generic case studies. Every rehearsal is relevant.
Real-time behavioural feedback
The platform responds to what the manager says and how they say it — reinforcing effective behaviours and flagging missed opportunities.
Participant progress tracked and reported
Usage, engagement, and skill progression data is available to L&D leads — giving you visibility of who is practising and who needs support.
Repeat rehearsal until it's right
Managers can repeat any scenario as many times as needed — building genuine confidence before the real conversation happens.
Integrated with LCS programme delivery
Platform usage feeds directly into the 90-day impact measurement — connecting practice frequency to behaviour change outcomes.
LCS — Proven results
What changes when managers have the right conversations.
Outcomes measured across LCS cohorts — from pre-programme baseline to 90 days post-completion.
%
Productivity uplift — training combined with coaching
vs. 22% from training alone · Olivero, Bane & Kopelman
%
Quota attainment in weekly-coached sales teams
vs. 47% coached quarterly · MySalesCoach 2026
CSAT increase through structured manager coaching
Documented contact centre case study · COPC Inc. 2023
Better talent retention in strong coaching cultures
vs. organisations without coaching culture · DDI 2023
Who LCS is for
Built for the leaders who need results — not just reports.
LCS serves four distinct buyer groups, each with a different business problem. Select your role to see exactly how LCS addresses your challenge.
HR Director / CPO
You need to demonstrate that leadership investment translates to measurable culture change and business outcomes — not just satisfaction scores.
Head of L&D
You’re designing programmes where learning transfers — where skills show up in real behaviour 90 days later, not just in a happy sheet score.
Sales Leader
Your managers are managing pipeline, not developing people. LCS gives them the coaching skills to grow their reps — so the numbers follow consistently.
CX Leader
Satisfaction scores reflect how team leaders show up in the moments that matter. LCS builds the conversation skills that turn every customer interaction into a loyalty decision.
LCS sits at the heart of our four core solution areas
Performance & Conversations
The daily conversations that drive results
Leadership Development
Leaders who show up differently in the results
Coaching Culture
Build internal coaching capability that lasts
Wellbeing & Resilience
Strategic wellbeing for sustained performance
Ready to get started?
Let’s talk about what better conversations would mean for your business.
Book 30 minutes with us. Tell us where the performance gaps are — we’ll show you exactly how LCS closes them, and what the ROI looks like for your organisation.
No proposal until we’ve spoken · We respond within one business day
